How can we help?
Whether you have a technical question, billing issue, or feature request — we're here to help. Most inquiries receive a response within 24 hours.
Technical Support
Issues with contract analysis, uploads, exports, or account access
support@theclauseguard.comResponse time: Within 24 hours
Billing & Subscriptions
Plan changes, payment issues, refunds, invoices, or cancellations
billing@theclauseguard.comResponse time: Within 24 hours
Enterprise & Partnerships
Custom deployments, SSO, dedicated infrastructure, API access, or reseller inquiries
enterprise@theclauseguard.comResponse time: Within 48 hours
Submit a support request
Fill out the form below and we'll get back to you as soon as possible. For urgent issues, email us directly.
Common questions
My contract analysis is taking too long
Large contracts (15+ pages) can take up to 3 minutes. If it exceeds 5 minutes, the serverless function may have timed out. Try refreshing the page and re-uploading. If the issue persists, contact support with the file name and size.
I can't sign in with Google
Make sure pop-ups are enabled for theclauseguard.com. If you see a redirect error, try clearing your browser cookies for our site and signing in again. For the Word Add-in, Google OAuth requires Edge WebView2 — make sure it's installed.
My DOCX export is blank or has errors
This usually happens with very large contracts or when the analysis timed out before generating redlines. Try re-analyzing the contract. If the issue persists, try the PDF export instead and contact support.
How do I cancel my subscription?
Go to Pricing → click 'Manage billing' → you'll be redirected to the Stripe Customer Portal where you can cancel, update payment methods, or download invoices. You'll keep access until the end of your billing period.
Can I get a refund?
Yes — if you're within 7 days of a new subscription, contact billing@theclauseguard.com for a full refund. After 7 days, subscriptions are non-refundable but you can cancel anytime.
The Word Add-in doesn't load
Ensure you're using Word 2016 or later on Windows/Mac, or Word Online. The task pane requires an internet connection. If sideloading, make sure the manifest XML is valid and the dev server is running. For enterprise deployment, contact your IT admin.
My contract score seems too low or too high
Scores are weighted by clause severity and adjusted for missing critical provisions. Regulatory compliance clauses (HIPAA, GDPR) are scored as standard, not high-risk. If you believe a score is inaccurate, share the contract name and score with support and we'll investigate.
How do I use ClauseGuard with my team?
Business plan users can create a team at /team. Invite members by email — they'll receive a magic link to join. Admins can manage roles (Admin, Member, Viewer) and share contracts across the team workspace.
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